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Terms & Conditions - Floral Beauts

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1. Reservation of Wedding Date


1.1 A 25% deposit of the confirmed package price will be required to book Floral Beauts services
and to secure chosen Wedding date. This deposit in non-refundable.
1.2 If the date is changed (all efforts will be made to accommodate the new date), the wedding is
cancelled for any reason, or the client decides to engage an alternative supplier the 25% deposit is
non-refundable.
1.3 The 25% deposit will be deducted from the final balance.


2. Consultations


2.1 Prior to you receiving the initial quote and Pinterest mood board, couples will be invoiced a £50
booking fee. This is to cover time and resources spent preparing information.
2.2 The £50 booking fee will be deducted from the final balance should the couple decide to
choose Floral Beauts as their florist.
2.3 Couples are welcome to book subsequent phone/Zoom/face-to-face meetings in the lead up to
the wedding date at no extra charge. It is recommended to have a conclusive face-to-face meeting to
finalise details and important information, ideally 1-2 months before the wedding date.


3. Floral Beauts Products & Services


3.1 All Floral Beauts products are subject to availability. We pride ourselves on bringing your floral
dream to life, however, due to unexpected circumstances that are out of our control, such as extreme
weather or supply failure, we reserve the right to substitute previously agreed ingredients or
components within a design of equivalent quality without notice. Please note: flowers and plant
material are natural products, so colours may differ slightly/be unavailable to those agreed, but we will
always make every effort to source products accordingly.
3.2 In the event that we are unable to supply products, service or any substitute product or service
to you at all, we shall notify you as soon as is reasonably possible and shall reimburse as necessary.


4. Hired Items


4.1 All hired items are subject to a £200 deposit charge. The client is fully responsible for any
damaged or missing items and the cost of all such items will be deducted from the deposit charge at
full retail value.
4.2 Floral Beauts has full ownership of all hired items, which must be collected/returned in full
working order and in the exact state as they were delivered. The client must not take home or gift said
hired items unless agreed prior to the wedding date. The client owns and is encouraged to take home
all floral pieces (without hired items) unless agreed prior to the wedding date.
4.3 The deposit charge will be returned in full on safe collection of all Floral Beauts property.


5. Payment


5.1 The final balance must be paid in full (minus 20% deposit and £50 booking fee) no less than 1
month before the wedding date.
5.2 Floral Beauts reserves the right to cancel any wedding flowers if the final balance is not made
as stipulated in clause 5.1. We are not obliged to offer any compensation for any inconvenience
caused.

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6. Delivery


6.1 We will deliver your wedding flowers at the pre-arranged time slots.
6.2 Floral Beauts cannot be held responsible for any unexpected events that may occur, which are
beyond our control. We will endeavour to supply alternative arrangements should this occur.
6.3 If for any reason we are not able to meet the delivery or set up time, event refunds will be at our
discretion. The client will be notified as soon as feasibly possible.


7. Event Set Up


7.1 Vanessa will personally deliver and set up your flowers unless otherwise agreed. For large
events trusted assistants are brought in to ensure smooth and timely set up.
7.2 Floral Beauts accepts no responsibility for any damage caused by open flames, lit candles or
arrangements containing water at an event once we have left the wedding set up. Whilst Floral
Beauts provides candles and candle vessels, it is usually a wedding party member or venue staff that
will light candles and will therefore be their responsibility, we will not be held accountable for any
damaged caused.
7.3 Floral Beauts accepts no responsibility for failure to collect, wear or use any arrangements for
specific use by the bridal party ie buttonholes or bouquets, once they have been left by our team at
the relevant and pre-agreed venue. Any oversight to correctly collect and, for example, pin on
buttonholes on behalf of the wedding party as a whole, or by an individual, remains the responsibility
of said wedding party and/or individual.
7.4 The client owns and is encouraged to take home all floral pieces (without hired items) unless
other arrangements are agreed prior to the event. Floral Beauts accepts no responsibility to remove
floral pieces after the event unless said pieces contain Floral Beauts property. All floral pieces; e.g.
bouquets/pedestal arrangements, must be removed by the client unless agreed otherwise with Floral
Beauts prior to the wedding date.


8. Cancellation


8.1 Cancellation of Floral Beauts products or services must be notified as soon as reasonably
possible.
8.2 The deposit will be retained regardless of the circumstances of the cancellation.
8.3 Cancellation 8 weeks prior to the wedding date will incur a charge of 25% of the total amount.
8.4 Full payment will be required for cancellations made 6 weeks before the wedding day.
8.5 We must receive full payment no later than 1 month prior to the wedding date. If you cancel
your event within this time, after we have received payment from you, we will be unable to offer a
refund, and will retain the full amount.
8.6 Charges are applied at our discretion pending cancellation circumstances.
8.7 No charges will be applied should the wedding be changed to a different date and all products
are still required – subject to date availability.


9. Complaints


9.1 Should the client have any issues with the quality or standard of the flowers/displays, the client
must notify the florist on the day of receipt. Floral Beauts reserves the right to rectify any errors on the
day without prejudice. Any complaints regarding the quality, shape, size, quantity etc cannot be
accepted after the day of the event.

9.2 Due to the perishable nature of our products, the client will be advised upon delivery how to
store/care for your product and we ask that you fulfil this. Usually, the instruction will be to keep the
product in a cool place, away from a draft, heat or strong fumes and, if a bridal bouquet, in it’s bucket
of water until ready to use.
9.3 Due to the perishable nature of our products, Floral Beauts cannot be held responsible for the
damage caused by extreme heat or strong winds during adverse weather. Every precaution will be
taken to ensure the safety of the flowers and arrangement, but we cannot guarantee or take
responsibility for the longevity of the product after set up is complete and we have left the premises.


10. Force Majeure


10.1 Whilst we agree to use our reasonable endeavours to ensure that the Floral Beauts service is
full operational and error-free, we cannot guarantee this. Sudden ill health and adverse weather
conditions may affect our ability to deliver any product or service.
10.2 In cases of adverse weather we will remain in contact with the client in the lead up to the event.
10.3 In cases of sudden ill health where Vanessa is unable to personally complete or deliver your
event, this will be completed by a member of our experienced team or outsources accordingly.
10.4 We cannot accept responsibility for sudden ill health or adverse weather conditions and if we
are prevented from providing any service or product as agreed, we can only offer a full refund.


11. General


11.1 We reserve the right to supplement and amend the Terms and Conditions of Floral Beauts
products and services as needed. We will inform the client of any changes to the Terms and
Conditions.
11.2 If you do not sign and return a copy of the Terms and Conditions as listed herewith; by the act
of paying a deposit you are proceeding with the booking and entering into a contract and therefore
agree to these Terms and Conditions.
11.3 Additionally, we reserve the right to suspend, restrict or terminate Floral Beauts products or
services for any reason at any time.

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